FAQs
Have questions? Here are some of the most common things people ask before booking. if you don't see your question here, feel free to call or text me anytime - I'm happy to help
How much does junk removal cost in El paso?
Pricing & Load sizesAt Jirafa Junk Removal, pricing is based on how much space your items take up in the truck or trailer. My truck Prices start at $45 for a 1/4 load or the same price for a single item but depends on how big and heavy this items is too, prices can go up to $130 for a full load. We offer 1/4, 1/2, 3/4, and full load pricing. Check our "pricing & load sizes" page or contact us for a quick estimate.I always give fair, upfront quotes - no hidden fees. Text me photos for a fast estimate.
What kind of items do you remove?
Items We TakeWe haul furniture, appliances, mattresses, yard waste, electronics, and more. No hazardous waste. if youre not sure, just ask!
Do you Recycle or Donate items?
Yes! if an item is still in good shape, we try to donate it. We take items to the proper disposal sites, inculding donation or recycling centers, when thats an option
Can i leave stuff outside for pickup?
yes!, but it must be at the curb, driveway, or easily accessible area in front of your home. Curbside pick up means we dont enter your yard, garage, or go around the back - everything should be placed where we can pull up and load it quickly. this helps keep the price lower for you.
Do i have to be home during pickup?
Not always. As long as we know what to take and you give us access, we can do the job and send you a picture when its done.
What areas do you service?
We're based in el paso, TX and serve surrounding areas. if you're nearby, chances are we've got you covered.
Do you pick up electronics and e- waste?
yes! We remove old TVs, computers, monitors, and more - and we dispose of them responsibly. No hazardous waste like batteries or chemicals.
How can you pick up my junk?
I offer same-day or next-day service when possible. just reach out and i'll let you know my next open spot
Do i need to help you load anything?
Nope! i handle all the lifting and loading. you just point, and i take care of the rest.
Can you come inside my house to remove items?
Yes, i can remove items from inside, but i need clear access and someone home. if you want a contactless option, curbside pickup works best
How do i pay you?
I accept cash, zelle, venmo, and card payments. Let me know what works best for you
Do you take fridges, stoves or washing machines?
Yes! i haul appliances, including heavy ones. Fridges with freon may have an extra disposal fee due to landfill rules.
What don't you take?
I don't handle hazardous wate like chemicals, paint, or batteries. if you're unsure, just ask!
What if i don't know how much space my junk will take?
You can send us photos or quick video and i'll give you a rough estimate - no pressure.
Do you charge extra for stairs or heavy lifting?
If it's a big job involving stairs. tight spaces, or really heavy items, there may be a small extra fee - I'll always let you know upfront.
Can i cancel or reschedule my pickup?
Yes, just let me know at least a few hours ahead. i'm flexible and esy to work with